Refund policy
Last updated: October 28, 2026
This Refund Policy explains how VISELIS MARKETING LLC handles refund requests for digital products, marketing services, advisory services, consulting services, and other online offerings purchased through our website.
Because digital products may be delivered immediately and services may involve work performed specifically for a customer, refund eligibility depends on the type of purchase and the stage of delivery or performance.
1. Business information
VISELIS MARKETING LLC
EIN: 43-2659384
State Filing Number: LC014793813
535 Redwood Dr, New Bloomfield, MO 65063, United States
Email: contact@viselismarketing.com
Phone: +1 (417) 572-3461
2. Products and services covered
This Policy may apply to purchases including:
• Ebooks, guides, playbooks, and templates
• Downloadable educational or informational materials
• Marketing-related digital resources
• Digital marketing services
• Advisory and consulting services
• Other related digital products and online services
3. Digital product refunds
Digital products are generally delivered electronically and may become available immediately or shortly after payment is confirmed.
Once digital content has been downloaded, accessed, opened, or otherwise made available to the customer, the purchase is generally considered final and non-refundable.
A refund request may still be reviewed where:
• A verified technical issue on our side prevents access
• The customer receives a different product from the one purchased
• The same transaction is charged more than once
• A confirmed payment-processing error occurs
• Applicable law requires a refund
Nothing in this Policy limits mandatory consumer rights.
4. Technical or access issues
If you have completed payment but cannot access the purchased digital product because of an issue attributable to us, please contact VISELIS MARKETING LLC within 7 days of purchase.
Depending on the circumstances, we may:
• Restore access
• Provide a replacement download link
• Deliver the correct file or product
• Offer another reasonable technical solution
• Approve a refund where the issue cannot reasonably be resolved
Where possible, we will normally attempt to resolve the access or delivery problem before issuing a refund.
5. Marketing, advisory, and consulting services
Refund eligibility for marketing, advisory, consulting, or other personalized services depends on whether work has already started.
If a cancellation request is received before work begins, the request may be reviewed for a full or partial refund.
Once work has started, a consultation has taken place, or customized strategies, recommendations, reports, analyses, or other deliverables have been prepared or provided, payments are generally non-refundable to the extent permitted by applicable law.
Where appropriate, we may instead offer:
• Rescheduling
• Service credit
• Adjustment of an agreed deliverable
• Another reasonable solution
6. Purchases generally not eligible for refund
Unless required by applicable law, a refund will generally not be provided where:
• A customer changes their mind after accessing a digital product
• The digital content has already been substantially used
• The customer did not review the product or service description before purchase
• Personalized work or consulting services have already been performed
• The issue results from the customer’s device, software, email account, or internet connection
• The customer no longer needs the purchased product or service after delivery
7. How to request a refund review
Refund requests should be sent to:
Please include:
• Your full name
• The email address used for the purchase
• Your order or transaction number
• The product or service concerned
• A brief explanation of the issue
• Any relevant supporting information
We aim to review and respond to refund requests within 5 business days.
8. Review process
Submitting a refund request does not automatically guarantee approval.
When reviewing a request, we may consider:
• The type of product or service purchased
• Whether digital access has already been provided
• Whether service work has started
• The nature of the reported issue
• Available payment, delivery, or transaction records
• Applicable legal requirements
We may request additional information where reasonably necessary to complete the review.
9. Duplicate transactions
If you believe you were charged more than once for the same purchase, please contact us promptly.
After verification, duplicate charges may be refunded to the original payment method.
10. Unauthorized payments
If you believe a transaction was made without your authorization, contact us as soon as reasonably possible.
We may review the available transaction information and cooperate with the applicable payment provider where appropriate.
11. Processing approved refunds
Approved refunds are generally returned to the original payment method used for the transaction.
After VISELIS MARKETING LLC submits a refund, additional processing time may be required by your bank, card issuer, or payment provider.
These external processing times are outside our control.
12. Payment disputes and chargebacks
If you experience a problem with a payment, product, service, or delivery, we encourage you to contact us first so that we have an opportunity to review and address the issue.
Fraudulent, abusive, or unjustified payment disputes may result in restriction or suspension of access to products or services and appropriate action regarding legitimate amounts owed, subject to applicable law.
Nothing in this section limits rights available under applicable law or through your payment provider.
13. Digital content withdrawal rights
Where applicable consumer law provides a right of withdrawal for digital content, that right may end once digital delivery or access begins where permitted by law and where any legally required consent and acknowledgment have been provided.
14. Exceptional circumstances
VISELIS MARKETING LLC may review unusual situations individually and, where appropriate, offer a refund, replacement, credit, rescheduling, or another reasonable accommodation.
An exception granted in one case does not create an obligation to provide the same result in another situation.
15. Changes to this Refund Policy
VISELIS MARKETING LLC may update this Refund Policy from time to time to reflect changes in our products, services, payment processes, business practices, or applicable requirements.
Any revised version will become effective when published on this website.
16. Contact
For questions regarding refunds, transactions, payments, or purchases, please contact:
VISELIS MARKETING LLC
535 Redwood Dr
New Bloomfield, MO 65063
United States
Email: contact@viselismarketing.com
Phone: +1 (417) 572-3461